Struggling to figure out how to cancel Acuity subscription? You are not alone. Many users get stuck because the cancel button is hidden in different places depending on your account type. Let us clear up the confusion right now.
Whether you have a standalone Acuity account or one linked to Squarespace, the steps are simple once you know where to look. No need to call support or send emails. Follow this guide and you will be done in under two minutes.
Cancel Acuity Scheduling Account: Two Paths to Success
Acuity Scheduling has two main billing setups in 2026. If your account is integrated with a Squarespace website, you must cancel through the Squarespace Billing panel. Log into Squarespace, go to ‘Billing’, find ‘Scheduling’ under subscriptions, click ‘Cancel Subscription’, and confirm. That is it.
For standalone Acuity accounts, the process is different. Log into your Acuity dashboard, click the ellipsis menu on your subscription card, select ‘Billing’, then click the specific Acuity subscription, and hit cancel. If you see ‘Classic Billing’ or ‘My Account’ in the sidebar, use that path: scroll to ‘Current Plan’ and click ‘Cancel Subscription’. Your account will downgrade to a legacy free plan immediately.
Remember, you must use a desktop computer. The mobile app does not support cancellation. Also, auto-renewal is turned on by default, but you can disable it in billing settings to let the subscription expire naturally. If you are on an annual plan and cancel within 14 days of purchase, you may get a full refund. Before you cancel, export your client data and appointments to avoid losing anything.
Ready to stop paying for Acuity Scheduling?
Canceling your Acuity subscription is straightforward. We will guide you through the exact steps.
Follow this guide to successfully terminate your service. You can manage your plan easily.
| Estimated Time | Cost ($ USD) | Difficulty Level |
| 10 minutes | $0 | Easy |
Necessary Materials
- Desktop computer or laptop
- Your Acuity Scheduling login details
- Access to your Squarespace account (if applicable)
The Definitive Step-by-Step
- Step 1: Access Your Account – Log in to your Acuity Scheduling or Squarespace account.
- Step 2: Locate Billing Section – Find the billing or subscription management area.
- Step 3: Select Subscription – Identify your Acuity Scheduling subscription.
- Step 4: Initiate Cancellation – Click the cancel or downgrade option.
- Step 5: Confirm Action – Follow prompts to confirm you want to terminate Acuity Scheduling service.
- Step 6: Verify Cancellation – Check your email for a confirmation.
Common Execution Mistakes
- Trying to cancel via the mobile app.
- Not having login details ready for Acuity Scheduling billing cancellation.
- Forgetting to confirm the cancellation request.
Stop Acuity Subscription Payments
To stop Acuity subscription payments, you must actively cancel your plan. Simply logging out does not end your billing cycle. Ensure you complete the cancellation process through your account settings to prevent future charges.
Cancel Acuity Scheduling Account
Canceling your Acuity Scheduling account involves navigating to your specific billing panel. The method differs if your Acuity is linked to Squarespace or if it is a standalone account. Follow the correct path to ensure your account is closed properly.
Acuity Scheduling Billing Cancellation Steps
The Acuity Scheduling billing cancellation steps require careful attention to detail. Whether you use the classic billing panel or the newer Squarespace integration, locate the subscription card or billing section. From there, you can select the option to cancel or downgrade your plan.
Terminate Acuity Scheduling Service
To terminate Acuity Scheduling service, you need to access your account dashboard on a desktop. Look for options like ‘Billing,’ ‘Subscription,’ or ‘Plan Settings.’ Confirming the cancellation will prevent further automatic renewals.
Acuity Scheduling Refund Policy Explained
Acuity Scheduling’s refund policy may offer a full refund for annual plans canceled within 14 days of purchase. For other scenarios, refunds are typically not provided beyond the initial purchase window. Review the terms carefully before canceling.
Manage Acuity Scheduling Plan Settings
Managing your Acuity Scheduling plan settings includes options to upgrade, downgrade, or cancel. Access these settings via your account’s billing section. You can also disable auto-renewal here to let your subscription expire naturally.
Squarespace Acuity Cancellation Process
The Squarespace Acuity cancellation process is managed within your Squarespace account. Go to ‘Billing,’ then ‘Scheduling,’ and select ‘Cancel Subscription.’ This ensures your Acuity service linked to Squarespace is properly stopped. Learn more about Squarespace billing.
Standalone Acuity Cancellation Steps
For standalone Acuity cancellation steps, log directly into your Acuity account dashboard. Find the subscription card, click the ellipsis menu, go to ‘Billing,’ and select your Acuity subscription to begin the cancellation. This process is for accounts not linked to Squarespace. See standalone cancellation details. Review Acuity pricing.
Smart Tips for a Smooth Cancellation
What to Avoid
Do not attempt to cancel from the mobile app; desktop access is required.
Avoid deleting your account instead of canceling the subscription, as this may complicate reactivation.
Before You Cancel
Export your client data and appointment history first.
Check if you are within the 14-day refund window for annual plans.
After Cancellation
You will be downgraded to a legacy free plan immediately.
Your data remains accessible, but premium features are removed.
Frequently Asked Questions
Can I get a refund after canceling?
Annual plan subscribers may receive a full refund if cancellation occurs within the first 14 days of purchase.
Monthly plans are non-refundable, but access continues until the end of the billing cycle.
Will my data be deleted after cancellation?
No, your data is retained and accessible through the legacy free plan.
You can export your data at any time from your account dashboard.
Can I cancel from the mobile app?
No, subscription management requires desktop access; mobile app functionality is not supported.
You must use a computer to navigate the billing settings.
By following these steps, you can cancel your Acuity subscription confidently and without losing your data.
Before finalizing, always export your client information to keep your business records safe.
Your scheduling needs may change, but your data stays yours to manage and reuse.
